Privacy Policy

Shachi Mall (“we”, “us”, “our”) provides U.S. visa interview preparation and coaching services. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using our website or services, you agree to the practices described below.

Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and WhatsApp number when you contact us or book a session.
• Visa type, application history, and interview details you share so we can prepare you effectively.
• Payment information processed by Stripe (USD) or Razorpay (INR). We do not store card details on our servers.
• Messages, recordings, and feedback you send us during coaching.

Information Collected Automatically

When you visit our website, we collect standard server logs (IP address, browser, pages visited) and analytics data via Google Analytics and Meta (Facebook) Pixel to understand traffic and improve the site.

How We Use Your Information

• To deliver the coaching, mock interviews, and prep plans you booked.
• To communicate with you via email, WhatsApp, or phone about your sessions.
• To process payments and send invoices.
• To improve our services based on outcomes and feedback.
• To send occasional updates about new services — only if you opt in. You can unsubscribe at any time.

Sharing Your Information

We do not sell your personal information. We share data only with:

• Payment processors (Stripe, Razorpay) to complete transactions.
• Service providers (hosting, email, analytics) bound by confidentiality obligations.
• Law enforcement or regulators when legally required.

Testimonials and Case Studies

We only publish testimonials with your explicit written consent. You can choose to appear by full name, first name only, or anonymously. You may withdraw consent at any time by emailing us — we will remove your testimonial from all future-published pages.

Data Retention

We keep client records for as long as needed to provide services and meet legal obligations. Session notes and prep materials are retained for up to 3 years unless you request earlier deletion.

Your Rights

You have the right to:

• Request a copy of the personal data we hold about you.
• Correct inaccurate information.
• Ask us to delete your data (subject to legal retention requirements).
• Withdraw consent for marketing communications.

To exercise these rights, email us at hello@shachimall.com.

Security

We use industry-standard measures to protect your data, including TLS encryption in transit and access controls on our systems. No internet transmission is 100% secure — please use a strong email password.

Children

Our services are intended for applicants 16 and older (or accompanied by a parent/guardian for minor visa applicants). We do not knowingly collect data from children under 13.

Changes to This Policy

We may update this policy occasionally. Material changes will be noted at the top of the page with a new “Last updated” date. Continued use of our services after changes means you accept the updated policy.

Contact Us

Questions about privacy? Email hello@shachimall.com or message us on WhatsApp at +91 93807 38477.